Once your order is ready for dispatch, an email will be sent to you with a unique tracking reference which can be traced online at www.royalmail.com.
Please contact our Customer Service team on 02476 501002 if you would like more information.
Check Order Status
It will come up on the screen that your order has been successful after you have entered your 3D secure details. You will then receive an order confirmation email and an email once your order has been dispatched.
Want to Cancel/Change your order
If you wish to cancel or change your order please contact us as soon as possible before we dispatch your order.
If we have already dispatched your order and you no longer require it, you can refuse to sign for your order and it will then be automatically returned to us. We will then take the appropriate action when we receive it back.
Not Received your order yet
Once you have gone through the Track and Trace procedure (accessed via your account) and the order has not been delivered in the time specified, we can only replace or refund the order after 21 Working days, and after the post office is happy to clarify that the parcel is lost.
Alternatively we will send a replacement out immediately at the same cost and your original purchase costs will be refunded after 14 days, this way you will receive your order, as long as we hold current stock of what you have ordered.
Difficulty In Placing An order
We have tried very hard to ensure that our website is as easy to navigate as possible. If you experience any problems then please contact us on 02476 501002.
Place an order over the Telephone
You can contact our experienced Customer Care Team on 02476 501002 between Monday – Friday 9.00am to 5.00pm to place an order.
If placing a telephone order your shipping and billing MUST be the same for security reasons, our customer service team will always ask this before taking an order. So we ask if you do require different shipping and billing addresses, please place your order online.
Please note if you are calling to place an order, it would be helpful to note the product codes you require. You can also add the products you require to your shopping bag or create a wishlist in order to view the product codes (which are needed to place an order over the telephone).
What if my watch runs out of battery?
All our quartz watches are sent with working batteries.
If a battery stops within 28 days we will replace/pay for replacement.
After 28 days if the battery stops working you can either replace it locally or send it back to us for replacement which will cost £15 including return post.
We recommend customers to purchase the genuine Watch Battery from authorized distributors or sellers.
We do deal with corporate orders. Our corporate service is an ideal way to give clients or work colleagues a gift that will make an impression.
Please contact us on 02476 501002 where our customer care team will help you manage corporate gifting with ease and convenience.
Looking For Specific Product
Please contact us on 02476 501002 and we will help you find the product that you wish to buy.
Price match service
Yes we do. We constantly monitor our prices against our competitors to give you the lowest price possible, so if you find the same product on a UK competitors website and its cheaper, then please send us the details using the form below and we will match that price!
Price Promise Guidelines
We are only able to price promise with UK based websites.
We can only price promise with official dealers of Watches and Jewellery.
We are unable to price promise any products that are in liquidation or in clearance sales.
Postage, Packaging & VAT must be included in the competitor's final price.
The product must be identical to the one we sell and in stock.
We must be able to verify the offer and we reserve the right to refuse any price match request if we would incur a financial loss.
We are unable to attempt to price match against grey market importers and marketplaces including Amazon and eBay along with price comparison sites.